Refund policy

The short version

45 days to change your mind, from the day your bag arrives.
Bags returned under the guarantee must be unused and in original packaging.
Faulty bag? We pay the return postage. Otherwise return postage is yours.
Your legal rights sit underneath all of this and we can't reduce them.

Days 1–14: your legal right to cancel

For the first 14 days after your bag arrives you can cancel for any reason, under the Consumer Contracts Regulations 2013. You're entitled to inspect it as you would in a shop — unpack it, look inside, try the zips and the pump — and still get a full refund.

Tell us within those 14 days at help@rebelpak.co.uk, then send it back within a further 14 days. We refund within 14 days of receiving it, or of you sending proof of postage, whichever comes first.

We refund the price you paid plus standard outbound delivery. If you paid for a faster service, we refund the standard rate.

If the bag has been used beyond what's needed to check it, we may reduce your refund to reflect the loss in value.

Days 15–45: our no-quibble guarantee

After the statutory window, our own 45-day guarantee takes over. No forms and no interrogation about why — but the bag must come back unused and in its original packaging. Once a bag has been packed and taken on a trip we can't resell it, so we can't take it back under this guarantee.

This is our promise on top of your legal rights, not a replacement for them.

Faulty, damaged or wrong items

If your bag is faulty, arrives damaged, or isn't what you ordered, the unused-only condition doesn't apply and we pay the return postage.

Your rights under the Consumer Rights Act 2015:

Within 30 days — reject it and get a full refund.
Up to six months — we'll repair or replace it; if we can't, you're entitled to a refund.
After six months — you may still have a claim, though you may need to show the fault was there from the start.

Email help@rebelpak.co.uk with your order number and photographs and we'll sort it out.

How to return something

Email help@rebelpak.co.uk with your order number.
We'll reply within 48 hours with instructions.
Send it back with a tracked service and keep your proof of postage.

Returns address RebelPak, Unit 29b, Anchor Road, Kingswood, Bristol, BS15 4RE, United Kingdom

Return postage: you pay it, unless the bag is faulty or we sent the wrong thing — then we cover it. Until the parcel reaches us it's your responsibility, which is why we ask you to use a tracked service.

Please contact us before sending anything back. Unannounced returns are hard to match to an order and slow your refund down.

Refunds

Refunds go back to your original payment method within 5–10 working days of us receiving and checking the return. Your bank may take a little longer to show it. We'll email you when it's issued.

Exchanges

Changed your mind on the colour rather than the bag? Email us within 45 days and we'll swap it, provided it comes back unused and in its original packaging. You cover the postage to send it back; we cover sending the replacement out.

Changing or cancelling before dispatch

Email help@rebelpak.co.uk as soon as you can. If your order hasn't been picked yet we can usually change the colour, correct the address, or cancel it outright. Once it's been dispatched, the returns process above applies.