Shipping policy
Where we ship
We ship within the United Kingdom.
We don't ship outside the UK at the moment.
Delivery times and cost
| Destination | Estimated delivery | Cost |
|---|---|---|
| Black (in stock) | 1–3 working days | Free |
| Black, express | Next working day after dispatch — not guaranteed | £5.99 |
| Every other colour (made to order) | About 14 working days | Free |
Working days are Monday to Friday, excluding public holidays. These are estimates rather than guarantees, and cover the whole journey from placing your order to it arriving.
We hold black in stock, so it leaves us within three working days. Every other colour is ordered in for you, which is why it takes longer. If your order has more than one bag in it, the order is sent together and travels at the pace of the slower bag.
Everything goes by Royal Mail Tracked 24. Express is offered on black at checkout and aims for the next working day after dispatch. Tracked 24 is a 24-hour service rather than a guaranteed next-day delivery, so we cannot promise the date it lands — only that it goes out on the faster service.
You'll get a dispatch email with tracking as soon as your parcel leaves us. Tracking can take up to 24 hours to start updating.
Duties and taxes
The price you pay includes all duties and taxes. There is nothing further to pay on delivery.
Delays
Occasionally a parcel is held up by the carrier or by the weather. We'll help you chase it, but we can't control it. If your tracking hasn't updated for 10 working days, email help@rebelpak.co.uk with your order number and we'll open an enquiry.
Wrong or incomplete addresses
Please check your delivery address carefully at checkout — it's the single most common cause of a parcel going astray. If an order is returned to us because the address given was wrong or incomplete, we'll gladly send it out again once you've confirmed the correct address, but the cost of reshipping is payable by you. We'll tell you what it comes to before we send it.
Spotted a mistake? Email help@rebelpak.co.uk straight away — we can usually correct it if the order hasn't been dispatched yet.
Lost or damaged parcels
If your parcel arrives damaged, photograph the packaging and the contents and email help@rebelpak.co.uk within 7 days of delivery. If tracking shows your parcel as lost, contact us and we'll raise a claim with the carrier and send you a replacement.
None of this affects your legal rights.
Contact
help@rebelpak.co.uk — we reply within 48 hours.
RebelPak, Unit 29b, Anchor Road, Kingswood, Bristol, BS15 4RE, United Kingdom