Shipping policy

Where we ship

We ship to the United Kingdom and the European Union.

If your country isn't offered at checkout, we can't ship there yet.

Delivery times and cost

Destination	Estimated delivery	Cost
United Kingdom	5–8 working days	Free
European Union	5–8 working days	£10.99

Working days are Monday to Friday, excluding public holidays. These are estimates rather than guarantees, and cover the whole journey from placing your order to it arriving.

You'll get a dispatch email with tracking as soon as your parcel leaves us. Tracking can take up to 24 hours to start updating.

Duties and import taxes

United Kingdom — the price you pay includes all duties and import taxes. There is nothing further to pay on delivery.

European Union — your order may attract customs duties, import VAT or a handling fee when it arrives. These are charged by your own country's customs authority, aren't included in your order total, and are payable by you. The amount is set by your government, not by us, so we can't tell you in advance what it will be or refund it later.

If an EU parcel is refused at customs and comes back to us, we'll refund your order less the outbound shipping and any return costs we're charged.

Delays

Occasionally a parcel is held up by the carrier, by weather, or at customs. We'll help you chase it, but we can't control it. If your tracking hasn't updated for 10 working days ✱, email help@rebelpak.co.uk with your order number and we'll open an enquiry.

Wrong or incomplete addresses

Please check your delivery address carefully at checkout — it's the single most common cause of a parcel going astray.

If an order is returned to us because the address given was wrong or incomplete, we'll gladly send it out again once you've confirmed the correct address, but the cost of reshipping is payable by you. We'll tell you what it comes to before we send it.

Spotted a mistake? Email help@rebelpak.co.uk straight away — we can usually correct it if the order hasn't been dispatched yet.